Business rules are ubiquitous to the insurance enterprise, serving an essential role in expediting processes and ensuring compliance. The advent of modern IT infrastructures has led to a proliferation of rules throughout the IT environment that manage both the policy and claims lifecycles. While the creation of automated rules improves process efficiency, managing burgeoning sets of rules creates new challenges and complexities for insurers.
Today, many P&C insurers are seeking to manage business rules efficiently and support unique workflows. Often, business rules are scattered across the IT infrastructure in multiple systems, leading to multiple versions of the same rule. The best location for a specific rule is often clear-a rule that governs how a document should be formatted should reside within the document automation system. For other rules, the answer is not as obvious and can vary depending on an insurer's unique needs. Effective navigation of these gray areas is essential to maintaining consistency, avoiding unnecessary complexity and optimizing the power of business rules.
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