As agents of Travelers Insurance Co. have discovered, a business can't subsist on high-speed Internet access alone. It requires proper hardware equipment to support the effort.Realizing that they needed to communicate quicker and more efficiently with customers and business affiliates, many agents of Travelers Insurance Co. spent the last year implementing technology to enable high-speed Internet access.

Although the agents had the foresight to recognize the benefits of such technologies as T-1 and digital subscriber lines, one operational shortcoming threatened to undermine their high-speed initiatives. A majority of the agents were not equipped with the proper hardware to fully support the efficiencies of high-speed Internet access.

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