As a result of switching to document scanning, and eventually upgrading its equipment, Blue Cross Blue Shield of Georgia has seen what its describes as a significant increase in efficiency and cost savings.The paperless office could be compared to the Loch Ness monster: People swear it exists, but no one has ever seen it. Blue Cross Blue Shield of Georgia, however, is one of the few companies that can say it has achieved this elusive goal, with the results to prove it.

The paperless office is appealing because it saves time and money. But few companies have been willing or able to pull it off. Some cite cost as the culprit, while others simply do not want the hassle of an ambitious project.

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