Agent extranets that don't support quoting, issuing and servicing policies are like dinosaurs: plodding, cumbersome and heading toward extinction.Grange Insurance executives understood that merely pushing information through a portal to its agents would fail to meet its standards of service.

In late 2004, the Columbus, Ohio-based carrier debuted www.grangeagent.com for its the 1,200 independent agencies in its network. The site, which was developed by Grange's IT staff, is the front-end of an integrated platform designed to enhance agent workflow and streamline business processes.

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