There are three main reasons why it's cheaper to outsource work to WillowCSN Inc. than to do it in-house-even though Willow doesn't ship the work off to India, but keeps it in the Unites States.First: Willow's agents work from home as independent contractors, so there are no office costs or benefits expenses.

Second: The Miramar, Fla.-based company's agents are paid by the call, not by the hour, so a company doesn't need to pay for downtime.

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