Financial services providers preparing to integrate e-signature technology across their operations may have to settle for deploying it internally until consumers are ready to embrace the concept.And acceptance may take a while. Reluctant consumers aren't expected to embrace e-signatures until at least 2002. And when they do, the adoption rate is expected to be marginal, predicts Meridien Research Inc., a financial industry technology consulting firm based in Newton, Mass.
In a new report entitled "The Case of the Invisible Ink: E-signatures," Meridien projects that "widespread" customer use of the process is still "several years away." As a result, companies should divert their attention for e-signatures within the confines of their internal infrastructure, says Dennis Behrman, a research analyst for customer relationship management (CRM) initiatives with Meridien, and co-author of the brief.
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