A new vendor report card from Novarica, a New York-based research and advisory firm, detects some ambivalence from insurers about their technology choices. The report, Insurance Technology Vendors Report Card 2009: Understanding Insurers’ Experience with Technology Vendors, was culled from 285 survey responses from insurer executives in the U.S.
The participants were asked to parse their contentment with their solutions according to five criteria, including staff, organization, functionality, and technology as well as overall satisfaction. When asked whether they would buy a particular solution again, only 59% said that they definitely would, while 31% weakly agreed and 9% responded that would be unlikely to make the same decision again.
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