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Of the four technologies insurers currently are investing in and undertaking new initiatives with, new mobile computing capabilities are generating the most excitement, according to “Three Paths to ‘Cool’ for Insurer CIOs,” a report from industry researcher Novarica. Cloud computing, Web portals and business intelligence, in tandem with predictive analytics, also appear promising, respondents said.

As with many new technologies, the business case and return on investment (ROI) were not always clear or well-defined, but the initial feedback was strongly positive for these initiatives. Ironically, despite the media attention that they’ve received, very few of the respondents cited efforts related to social media or big data.

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