Building IT/business alignment into business operations and a sense of urgency are two keys to success, according to panelists at Celent’s recent Innovation & Insight Day in Boston. Making legacy systems a thing of the past also helps.

The closing panel of the day consisted of three insurance executives: Michel Finschi, SVP and COO, XL Insurance Claims, who accepted the Insurer Model of the Year award in the morning for an extensive overhaul of its global claims handling, as well as fellow Model Award honorees Bonnie Wasgatt, VP, Jackson National Life Insurance Company and Justin Manley, CIO – Americas, Torus Insurance, who was concerned with avoiding legacy systems.

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