Insurers need to make an historic shift toward agile distribution and away from linear distribution models, according to “Distribution Management Portal Insights,” a new survey from Strategy Meets Action.

More than three-fourths of insurers surveyed said they already offer agent/broker portals with access to forms and billing/policy inquiries; slightly fewer insurers offer proposal generation, payments, claims inquiry, news and alerts, and quote/new business transactions. Nevertheless, a large portion of those surveyed said they plan to add several more capabilities in the next three years, including communication functions (58 percent), licensing (55 percent), social media (53 percent), information on books of business performance (47 percent) and FNOL (45 percent).

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