Computer-based training and Web-based learning courses can help insurance companies recruit, retain and retrain IT employees. However, these courses need learning management systems to make them truly effective learning tools, IT executives say.There are two components to successful computer-based training courses: course content, and the administration function, says Beran Peters, CEO of Instruction Set Inc., a course content development company based in Natick, Mass.

"You must have high-quality content together with a learning management system to administer, test and track staff learning activity," Peters says.

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