This new era of technology and means of communication is making life difficult for organizations trying to get their hands around content. For its annual “State of the ECM Industry” report, AIIM surveyed 568 individuals from a variety of industries including insurance. The report states that managing electronic office documents is still a challenge for 47% of organizations, and that modern business communication channels—instant messages, text messages, blogs and wikis—are uncontrolled, and off the corporate radar for 75% of businesses.

E-mail management also poses a problem. According to the report, 55% of organizations still have little or no confidence that important e-mails are recorded, complete and retrievable.

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