This new era of technology and means of communication is making life difficult for organizations trying to get their hands around content. For its annual State of the ECM Industry report, AIIM surveyed 568 individuals from a variety of industries including insurance. The report states that managing electronic office documents is still a challenge for 47% of organizations, and that modern business communication channelsinstant messages, text messages, blogs and wikisare uncontrolled, and off the corporate radar for 75% of businesses.
E-mail management also poses a problem. According to the report, 55% of organizations still have little or no confidence that important e-mails are recorded, complete and retrievable.
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