When it comes to mobile technologies and the nuances of the data being housed and transmitted on them, insurers don’t know what they don’t know. “Several insurance companies lack an awareness of data protection, especially with mobile technologies,” Stefan Van Overtveldt, chief engineer at Mastek, told Insurance Networking News.

But the pressure is on—from an employee satisfaction standpoint as well as a customer service standpoint—to get mobile devices and associated insurance apps into the hands of users. Van Overtveldt outlined the state of mobile technologies as a bridge to a discussion about adaptive case management at this week’s MajescoMastek user conference in Austin.

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