For the typical IT executive concerned about regulatory compliance, hearing that a total content management system (TCM) will enable you to leverage your content, share it across all applications and provide access to a host of internal and external users in real time might be a bit disconcerting.Neil Weiss, director of insurance solutions at Mobius Management Systems Inc., Rye, N.Y. maintains that one element that gives IT administrators pause is the idea that TCM users can access documents that reside on a number of different databases from different software vendors.

But carriers needn't worry. It's more of a control issue, he says.

"Compliance didn't just show up last year," says Weiss. "Compliance aside, simply running your business means you must know where your information is and be able to access it quickly."

Since compliance is a top issue for carriers, Weiss admits that when choosing a TCM system, one must look for auditability. "Insurance carriers should look for a system that offers full tracking and audit capabilities," he says. "The IT administrator must be able to track where the data is, how it's compiled (into which documents) and who is viewing it," he says.

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