Observers inside and outside insurance warn that the the industry is on the brink of being upended by the digital revolution occurring across sectors. Aflac CIO Julia Davis is acutely aware of that fact.
“You have entrants thinking about getting into the market that are technology companies first,” she says. “And our industry is at the tipping point where we have to decide to invest in technology. We may have the expertise in insurance, and we have to embrace that while being prepared for the future.”
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