Over the last 18 months, State Auto Insurance Co. has been using an intranet application that provides its independent agents with Web-based access to the company's mainframe for policy rates and applications.

Based on a technology called "screenscraping," the Web-enabled legacy extension has reduced turnaround time for issuing policies from weeks to days-and even hours in some cases. The technology-from Jacada Ltd.-also has slashed training time for new commercial underwriters to less than two days-from more than two months it took to learn the old green screens.

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