It may sound too good to be true: An outsourcing provider promises to take over a business process that consumes a lot of your company's resources. What's more, the outsourcing company claims it will perform the work more efficiently and at lower cost than you can do in-house.What right-minded insurance executive who's worth his salary, bonuses and stock options wouldn't consider such an offer?

As it turns out, more carriers are considering it. "We're seeing established insurance companies show a strong interest in contact center outsourcing, and a more limited interest in outsourcing their core processes, such as policy administration and claims processing," says Susan Cournoyer, senior analyst at Gartner Inc., a Stamford, Conn.-based research and consulting firm.

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