The implementation and deployment effort included systems integration between Innovation Group and Main Street America’s claim system, eliminating manual data entry and providing for seamless workflow between all parties, including iMRN shops, Non-Network shops and Independent Appraisers.
Rolled out under Main Street America’s Priority Choice Repair Program brand, the Innovation Auto program provides policyholders and agents with a streamlined option for auto repair management. The offering utilizes a ‘choice model’ for shop selection with credentialed repair facilities providing high-quality, improved turnaround times and lifetime warranty on repairs.
Supporting MSA’s current auto claim volume across its corporate footprint, Innovation Auto’s INSURER platform is also able to support Main Street America’s anticipated growth, including the added volume from the recent acquisition of Great Lakes Casualty Insurance Company and its pending affiliation with Grain Dealers Mutual Insurance Company.
"We are always seeking ways to enhance our policyholder customer experience, while driving key performance indicators to more favorable levels,” said Mike Lancashire, Main Street America’s vice president of claims and integrated customer solutions. “Innovation Auto helps us to achieve these goals by providing a high level of scale and claims expertise, along with the ability to customize its processes and software platform to support our unique requirements. The ability to involve our independent agent-customers in the iMRN network process was a major differentiator in our decision to partner with Innovation Auto.”
Innovation Auto Highlights:
Provider of BPO (business process outsourcing) managed auto physical damage services;
Currently servicing 40 P&C Carriers, Farm Bureau's and Self-Insureds client companies;
Offers a range of solutions that include: a nationwide network of 1,900+ credentialed body shops (iMRN), a “Non-Network” solution, a “IA Management” offering, and stand-alone options around Desk Reviews, Rental, and Subrogation; and
All services are built upon a pro-active, event-driven communication model with the shop, adjuster and policyholder, helping to ensure the highest level of customer satisfaction, cycle time improvement and estimate accuracy.
