In today's IT world, change has become a normal part of life. New hardware and software are continually being introduced. One of the claimed benefits of these changes is improved data quality and therefore better information upon which a company can base its decisions. The addition of new hardware and software will not automatically improve the quality of your data, and unless the changes are properly incorporated into your processes, they may have a negative effect on your data and the resulting information. First it is important to remember that if a process containing problems is automated, it will still contain those problems. Automation, by itself, will not fix or improve a bad process. Problems must be resolved prior to the automation. Also upgrading your hardware or software will not fix problems. It just moves them forward and makes managers wonder why they spent money for the new hardware or software. The proper approach is to correct the problems before automating the process, moving it to new hardware, or buying new software.

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