Citing better claims service and improved sales, insurers are using mobile computing to link with their agents and customers.Mobile computing is bringing insurance company employees who are working outside the company back to the home office.
A proliferation of mobile equipment-from laptop computers and hand-held devices such as personal desk assistants, to smart phones, messaging devices and digital cameras-is enabling insurance agents and claims personnel to link with carriers' legacy systems and communicate with home-office personnel more effectively. The result is faster and more efficient sales for agents, better handling of claims and more satisfied customers.
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