By some accounts, straight-through processing (STP) is becoming downright common these days. Donald Light, senior analyst at Boston-based Celent LLC, estimates that in the personal lines property/casualty and automobile segment of the industry, 70% or 80%—maybe more—of applications are being processed using STP. “You’ve got rating and pricing and processing algorithms pretty much all in place,” he says.
In the commercial lines P&C segment, the rate of STP adoption is quite a bit lower, and straight-through processing tends to apply to a more limited range of products, Light says. For life products, it’s lower still, and it’s being applied mostly to simpler term life products and accidental death and dismemberment policies. Investment-oriented life products are just starting out when it comes to STP implementation.
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