The insurance industry is consolidating at a rapid rate, and Nationwide Insurance is a particularly aggressive buyer — its affiliated companies number in the dozens. As the company has added new divisions and employees and office locations, Tammy Craig, SVP and CIO of commercial lines and agency for the multiline carrier, has taken on the difficult tasks of managing teams spread across several states and time zones, and across lines of business. Craig’s multifaceted duties include managing IT for standard commercial, agriculture, farm, excess and surplus lines, as well as the entire agency channel, both personal and commercial. Despite geographical challenges, Craig’s team delivers projects on schedule and on budget.

“We’ve gotten to a place where location and organizational boundaries don’t really matter,” Craig says. Her major accomplishments illustrate how she is positioning her company for a more digital future by updating and consolidating a slew of legacy systems, some right down to the local distributor level. A project she led called the Develop Distribution Program has saved the company $600 million over four years by aligning the agency channel on a single set of technology and processes.

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