Only one-third of consumers and administrators think the healthcare system in the U.S. is on the right track, while just one-quarter of primary care physicians and one in 10 specialists share that view, according to a new report by Booz Allen and Ipsos Public Affairs.
The firms conducted a survey of 1,000 consumers and 400 primary care providers, specialists and administrators in August 2014.
The study, “How We View Health Care in America: Consumer and Provider Perspectives,” detects anxiety about the future, examines issues around controlling and reducing healthcare costs and investigates the role of technology and social media for consumers and providers.
Another key finding is that although 67 percent of providers are satisfied with their current practice, 61 percent think their organization is well positioned to succeed in a changing healthcare environment.
Two in five consumers (39 percent) who have used a mobile app to manage their health in the past six months say it was their healthcare provider that recommended these apps for them.
While 71 percent of the consumers own a smartphone or tablet, only 22 percent use their devices to manage their healthcare or insurance. Exercise monitoring apps are the most commonly used by consumers who have recently used a mobile app to manage their health.
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