Analysts predict that insurers' use of IT and business process outsourcing (BPO) will grow significantly over the next few years.Already, several major agreements have been forged, including a recent deal between Blue Cross & Blue Shield of Rhode Island and Perot Systems Corp.
At press time, the two companies had finalized their contract for Perot Systems, Plano, Texas, to manage the bulk of the Providence, R.I.-based health plan's IT and business process operations.
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