For P&C insurers, digital technologies are “recalibrating” customer expectations and opening new ways to acquire and retain policyholders, and most insurers are taking notice, according to EY’s 2016 P&C insurance industry outlook.
The report, authored by David Hollander, Thomas Cranley, Gail McGiffin, and Jay Votta, identifies eight areas that P&C insurers will focus on next year – and technology is at the core of many of them.
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