Below is the eighth of 13 Novarica Research Council Impact Award nominee case studies that INN is presenting, in no particular order. The awards, which will be presented at the research and advisory firm’s October 30th event in New York, honor best practices in insurance industry IT initiatives and strategy.

Just because insurers are feeling more pressure to meet the demands of consumers does not mean they can no longer take matters into their own hands. And that’s exactly what Patriot National Insurance Group, a mid-size monoline workers’ compensation insurer, has done.

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