Pitney Bowes Business Insight, a global provider of data quality and location intelligence solutions, reports the availability of its Customer Communications Management (CCM) Legacy Migration Service and import utility tools. The products and services are designed to help property/casualty insurance companies efficiently and effectively move their legacy applications to Pitney Bowes Business Insight’s next-generation CCM technology.
Pitney Bowes Business Insight’s CCM Legacy Migration Service involves a five-step conversion process that speeds conversion times and reduces costs while concurrently ensuring the quality of clients’ communications. To start the process, Pitney Bowes Business Insight maps out a client’s current CCM landscape including policies, claims, agent correspondence and collects existing document samples as well as assembly rules and existing data materials. From these design artifacts, the document architecture and customized conversion solution can be defined. The team will then define and prepare test cases and then implement a pilot project to validate the new document architecture and the customized process and make adjustments as necessary to ensure an easier transition for future conversion efforts. Its proven process utilizes an easy-to-use batch import utility tool to speed conversions and improve overall quality of the result, according to the company.
“Cost savings and improved customer retention are the No. 1 priorities of property/casualty insurers today if they want to be successful in today’s economy and this simply isn’t possible without a sound CCM strategy,” said Bill Sinn, strategic industry and marketing director at Pitney Bowes Business Insight. “Many insurers today are still relying on homegrown or legacy document generation systems and feel stymied to move over to a more robust system because of the challenges and costs involved. The Pitney Bowes Legacy Migration Service, including a dedicated and experienced professional services staff and proven migration tools, helps insurers to move beyond their homegrown or legacy document generation systems and transition quickly, painlessly and cost effectively to the latest CCM technology. With a solid CCM strategy, insurers can deliver effective customer communications which transforms the impact of customer communications at every customer touch point, realizing significant business benefits.”
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