Provident Mutual rewarded its top producers this year in an unexpected way. At its annual incentive meeting in Hawaii for 250 of the Berwyn, Pa.-based company's highest-volume agents, Mehran Assadi, the company's CIO and executive vice president, unveiled a new Internet site designed exclusively for Provident Mutual's agents.Called, the site is a personalized portal that can give producers real-time access to their account information. Agents can call up clients' contract information, conduct trades on an electronic trading platform, check the status of transactions and access all of the company's product and marketing materials. Perhaps most important to producers, they can check on the status of their commissions.

Provident Mutual designed in response to agents' input but did not inform them about what it was planning. Instead, the company worked quietly on the project internally for almost a year. The announcement of the site and its delivery occurred simultaneously at the meeting on May 15.

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