Insurance Networking News asked John Del Santo, managing director for Accenture's Insurance Practice, to explain why some insurers are replacing core systems and others aren't.INN: Why are some insurers replacing their core systems?
JD: Insurers are looking to differentiate themselves based on products and services. They want to sustain profitability through product innovation, efficient operations and customer loyalty. The strategies they are pursuing force each company to take a hard look at operating models, which often are based on a fragmented collection of core legacy systems.
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