The insurance industry is under greater pressure to change than any time in modern history. Low interest rates have depressed margins, while flat markets, product commoditization and new entrants have combined to greatly intensify competition. At the same time, new digital technologies have greatly increased the potential for customer engagement, even as they have provided customers with new choices and heightened expectations.
These shifts demand innovation and the further application of technology to streamline operations, create new efficiencies and pursue new forms of customer interaction. To explore how insurers are is coping with these challenges, and to share experiences and best practices, Insurance Networking News recently hosted an executive roundtable in our lower Manhattan offices. These executives met to discuss the impact of technology on the business and what they are doing to adapt to a 24 x 7 digitalized insurance environment:
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