Information technology now touches every aspect of the insurance business, and, as a result, files and data can be made available anywhere, anytime, and, at the touch of a button. At least, that's the way it's supposed to be. But while end-users may expect to have what they need almost instantaneously, it often doesn't work out that way. Picture the immensity of the growing volumes of images and graphics files associated with claims transactions and marketing efforts. Some are stored within individual workstations or systems, some are maintained within departmental servers, and some are maintained within centralized enterprise repositories. When it comes to securing a particular file, many end users simply don't know where to begin to look-if they are even aware that there is something to look for.

In the long run it makes sense, for both preservation and efficiency purposes, to maintain graphics files within a centralized location and directory that is intuitive and accessible to end users. But within many insurance organizations, IT departments are still wrestling with big jobs-managing legacy systems and rolling out new claims processing, policy administration and analytics systems. The task of better managing graphics files remains on a back burner, and may at some point be addressed through options such as enterprise content management systems.

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