Las Vegas, Nev. - While the independent agency system has benefited by real-time communication improvements among carriers, agencies and customers, frustration remains over multiple workflows brought on by carrier-unique systems, according to findings in the ACORD-User Groups Information Exchange (AUGIE) 2006 Agency Technology Survey. The results were announced in Las Vegas at a panel presentation of the annual ACORD LOMA Insurance Systems Forum, sponsored by the Association for Cooperative Operations Research and Development (ACORD) Pearl River, N.Y.

When asked, "What is your agency's greatest challenge in supporting automation?" nearly half of respondents said "learning and using various company proprietary systems," while another 20% said "multiple user IDs and passwords."

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