USAA, The Hartford and Kaiser Permanente are among the leaders in customer service and loyalty, according to a new study.
Satmetrix’s Net Promoter Benchmark reported that USAA dominated the auto and homeowner’s insurance sectors with a net promoter score (NPS) of 74 percent and 71 percent respectively while The Hartford ranked a close second to USAA in both categories with NPS scores of 45 percent and 43 percent.
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