Insurers across both property and casualty and life/health are evaluating 2011 mobile technology plans, and many are following a model used by banks, airlines, hotels and other service providers that are focused on improving transaction and service levels, reports Novarica in two new reports on the subject.
In spite of assumptions that the life/health providers may desire mobility to beef up presentation capabilities (such as with use of an iPad or other tablets) among its distribution network, there is stronger interest in mobile tech among P&C carriers that are being driven to invest in consumer applications that support the front office.
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