Even with the new health care options offered by the Affordable Care Act, many U.S. citizens are still uninsured or underserved due to obstacles not related to cost, such as technical problems and lack of information from health exchanges, according to J.D. Power’s “2014 Health Insurance Marketplace Shopper Study.”

The study, which examined enrollment satisfaction among 1,632 consumers who shopped for insurance under the ACA from November 2013 through April 2014, found that 40 percent of shoppers had problems completing the enrollment process. In addition, 19 percent said the application process took too long, and 18 percent said the website they were using did not have enough information about its plans for them to make a selection; shoppers were able to select multiple reasons during the survey.

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