There is a strong likelihood that at least a few IT projects have been cancelled at your company this year. These are projects that you were counting on to deliver operational improvements to your department. Some research firms suggested that, while mutual insurers were more immune to postponements and cancellations, they were still pulling back and stock companies were making more aggressive pull-backs and delaying more decisions. On the list of delays are the major systems-replacement projects for policy and claims enterprise systems—ones that no doubt took many hours to get to the decision point, and would take many more before installation even began.

The original business case for these projects usually includes IT benefits from retirement of legacy systems, reduction of outdated skill sets, and improvement in interoperability and reliability. Corresponding business benefits often focus on increasing competitive advantage, improving operating efficiency, improving service and reducing costs.

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