Technology upgrades are often characterized by cautious experimentation and taking relative baby steps-especially among insurers.National Grange Mutual Insurance Co. (also known as Main Street America Group) has certainly weathered its fair share of technology trends. Founded in 1923, the Keene, N.H.-based company has established a portfolio worth more than $500 million in premium through its network of 1,100 independent agents. The property and casualty insurer serves the East Coast from Maine to Florida.

Marty Haas, systems application manager with MSA, describes the carrier's target market as small towns and small businesses (hence the "Main Street" name). These clients may not be in the Fortune 500, but that does not mean MSA is not thinking of better ways to serve customers-and its agents.

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