When insurers examine business intelligence systems, industry observers say, data warehousing capabilities sit at the forefront of the effort."When it came to data warehousing, most insurers saw it as massive projects driven by IT and not business," says Matthew Josefowicz, senior analyst at Celent Communications Inc., Boston.

"The objective in creating a central repository was not taken from a business perspective. This produced challenges of how one would use a data warehouse, how users would access it, and how they would be able to make correlations of the data," he says.

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