In today's challenging environment, insurers have turned their focus to pursuing initiatives that can provide a continual stream of organizational benefits. Operational excellence, innovation and a customer-centric approach are essential for success, and every organization is closely examining its technology capabilities to determine whether they adequately support these critical business drivers. The push toward agility and cost containment has led many insurers to consider adopting business process outsourcing (BPO) solutions for a competitive advantage, including print/mail fulfillment. And there are benefits in doing so.

By outsourcing print/mail operations, an insurer is relieved of having to manage and conduct a capital-intensive process that is not a strategic focus of its business. But it is important to ensure that the benefits of outsourcing do not come at the expense of the ability to engage in effective customer communications.

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