What does the latest business process management (BPM) technology have to offer the insurance industry? That answer is—to put it in consultant-speak—it depends.

I recently had the opportunity to chat with Donald Light, senior analyst at Celent, about the state of business process management, or BPM, in today’s insurance industry. Light’s observations are part of this month’s report on “Building BPM Solutions Into the Front Office,” published in the September issue of Insurance Networking News.

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