Policy admin systems, business intelligence/modeling tools, CRM/distribution, connectivity and claims are the most important areas for specialty insurers to focus their tech investments, if they haven’t already, according to “Business and Technology Trends: Specialty Lines Insurers,” a new survey and study from Novarica.

The study suggests specialty carriers are holding the line with no real improvement in the market at this point; therefore, their primary concerns are growth, expense reduction across the enterprise and operational effectiveness.

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