There is a dearth of IT talent companies are scrambling to fill for 2013 and beyond, and it's not just insurers fighting over the top talent. It's any organization looking for tech-savvy employees with adept business minds. One insurance CIO offers this advice: start at the top, and the rest will fall into place.

Kin Lee-Yow, VP of IT and CIO at CAA-South Central Ontario, a company in the midst of implementing three Guidewire modules in less than a year, was astonished at what he found when he assumed his role less than a year ago. His predecessor, Jay Woo, currently COO at CAA-South, changed the way the company was run because of his understanding of both business and IT operations.

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