As any P&C carrier will admit, meeting the ever-evolving needs of independent agents and producers is no easy task.According Gartner Group Inc., a Stamford, Conn., research firm, property/casualty insurers have "struggled with interaction and transaction inadequacies in their attempts to exchange information with their distribution partners, including agents and brokers, for more than 20 years."

Meanwhile, the rise in competition among agent networks, coupled with increased customer demands, keeps agents scrambling to maintain and grow business. The requirements of players-especially those in the commercial middle market-can be especially complex, as these producers demand effective and efficient system functionality.

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