Production support staff and marketing specialists at Esurance Inc. use a Web monitoring application to correct errors that deter customers from purchasing insurance online and to improve the overall performance of the company's Web site.But the San Francisco-based direct-to-consumer auto insurer is finding the technology useful in software testing as well. "We use (the Web monitoring application) to identify problems that might otherwise go undetected during our testing process," says Marj Davies, director of Internet operations at Esurance.
The software-called RealiTea from TeaLeaf Technology Inc., San Francisco-enables Esurance to set up error alerts on its Web site. As a result, when the company releases updates to the site-for compliance and new functionality-it uses TeaLeaf to set alerts in the test environmen-alerts that it plans to set on the live site. This way, "we find problems early on," Davies says.
Register or login for access to this item and much more
All Digital Insurance content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access