I saw some consumer data recently that suggested insurers have weathered the financial crisis better than banks and capital markets firms. Not in terms of finances—although that may be true in many cases—but in terms of consumer opinions.

As an industry, before this period of uncertainty we were viewed on par with used car dealers and cell phone companies. Now we are viewed, well, about the same. But at least we didn’t lose ground, or the trust of our customers. Thank the regulators, or maybe a culture of conservatism, for keeping us mostly out of trouble.

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