While two different insurers may approach an IT project in their own unique way, there are certain elements that frame the “best practice” approach of a typical model carrier. As Boston-based analyst and consulting firm Celent puts it: “it’s not what you do, but how you do it.”

In presenting its annual Celent Model Carrier awards in New York yesterday, the firm’s senior analysts presented a united front by describing its program as one in which insurers involve stakeholders from the executive, IT and end-user communities, all of whom bring something to the table from which the industry at large can learn.

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