After flirting with test pilots, phased rollouts and other levels of adoption, the jury is still out on whether mobile computing will become as ubiquitous to insurers as pen and paper.With claims management activities providing the most compelling impetus for adoption, a select group of insurers have sworn by the capabilities of mobile computing technologies to improve workflow and customer service. But other insurers continue to wait for greater application functionality, dependability and scalability before they commit to adopting the technology.

And, in a surprising twist, the firms leading the adoption of mobile technologies are not the ones you would expect.

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