Using technology from analytics company SAS, Zenith Insurance, a personal lines specialty insurer, said it now is able to support the reporting and analytics needs of 300 claims handlers, salespeople and managers with a team of just 12. Previously, a team of eight employees supported reporting and analytical needs 80 claims handlers, salespeople and management.
“As we expanded our business, it was important for management to have a good overview of how the different lines of business were performing at a group level,” said Jason Cabral, group head of pricing and management information at Zenith Insurance. “A siloed structure with disparate data sources slowed decision making and did not allow us to analyze data at a granular level. SAS has been instrumental in helping us achieve a more accurate view of our data, allowing us to move faster and be more competitive.”
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