To most of us in the insurance technology world it is probably no surprise that a lot of vendors are trying hard to make their wares more user-friendly so that a company’s business users can not only use them, but configure their parameters and do a lot of work without the guidance of IT folks.

At first blush, this seems like a good idea, because—after all—it is the business users who generally run the business. The more such users can do on their own, the less IT has to become involved with problems that arise from user mistakes or ignorance. But really, how far can we carry this trend without dumbing down our applications to the point where they are not delivering the high-end technological functionality that we expect from them?

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