Lately, there's been plenty of discussion about the ways becoming a digital enterprise is the next stage for insurance companies. The advantages are tantalizing: offering real-time access to customers and markets, as well as virtualizing operations to the point in which information will move seamlessly across the organization, as well as between agents and brokers.
As carriers move in this direction and begin to adopt digital approaches, this begs the question of who will be best suited to lead such efforts? Ideally, of course, everyone — from the CEO to the CIO to line-of-business managers — should be engaged in the digital charge. But someone needs to bring it all together. Gartner, for one, predicts that within the next year, one out of four organizations will have chief digital officers (CDO) to oversee the drive to digitization.
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